Organizing an event
Understanding your event payout amount
Payouts are calculated based on your event's net sales, and may vary depending on ticket settings, taxes, charges, or credits applied to your account. This resource explains how a payout is broken down and includes common reasons a payout might not match the amount you've calculated. To review a complete breakdown of how your payout was calculated, export a payout report.
In this article
Types of payouts
Reasons your payout can differ from the amount you're expecting
Types of payouts
Standard payout
91Ƭ 3 business days after your event ends or on the custom payout schedule you select. Once sent, it may take your bank an additional 2–3 business days to process and post the funds to a U.S. bank account, or 5–7 business days for accounts outside the U.S.
Scheduled payout
91Ƭ sends your payout on a weekly or bi-monthly schedule. When you have scheduled payouts, 91Ƭ withholds 20% of your net sales in reserve to cover potential refunds, chargebacks, and cancellations. When your event is completed, all funds held in reserve are included in your final payout. Some eligibility restrictions apply. .
Instant payout
91Ƭ sends funds to your bank account instantly, before your event has ended. Some eligibility restrictions apply. .
Reasons your payout can differ from the amount you're expecting
You're calculating based on gross sales
When reconciling your payout, be sure to calculate based on net sales instead of gross sales. The total shown in the 91Ƭ Organizer app or on your event dashboard is your gross sales.
Gross sales is the total revenue for your event, including the Ticketing Fees and
any tax 91Ƭ collected. 91Ƭ collects those ticket fees and applicable taxes prior to sending your payout, and sends you your net sales.
You can check the exact amount of fees and taxes collected in the 91Ƭ Service fee and 91Ƭ tax columns of your .
How net sales are calculated
Net sales takes your event's total revenue and subtracts the Ticketing Fees and taxes.
If you pass fees and taxes on: They are added on top of your ticket price and 91Ƭ deducts this amount off the top of the sale. You receive the full amount of the ticket equal to the price you set. Please note that fees on tickets purchased '' can't be passed on.
If you absorb the fees and/or taxes: They are included in your ticket price and 91Ƭ deducts it from the amount of the sale. You receive the amount of the ticket price you set, minus the taxes and fees.
When comparing your net sales to your payout, remember that refunds and chargebacks can also affect the total amount sent.
91Ƭ collected and remitted tax on your behalf
Whether tax is part of your payout depends on who collects it. Check your itemized payout report:
91Ƭ tax: your event is in an area where 91Ƭ collects tax. That tax isn't included in your payout — 91Ƭ remits and reports it on your behalf.
Organizer tax: you added sales tax to your event yourself. 91Ƭ includes that tax in your payout, and you report it to your tax authority.
Your early payout reserve or cap
When you receive scheduled payouts, 91Ƭ holds 20% of your net sales in reserve to cover potential refunds, chargebacks, and cancellations. The reserve amount withheld from each payout is included in your final payout, which is sent 3 days after your event's completion date. The reserve amount can't be changed or sent prior to your final payout.
91Ƭ also places a cap on the total amount that can be paid out before your event. You can receive up to $100,000 USD (or your currency’s equivalent) in pre-event payouts across all active events in your organization. This includes both Instant Payouts and scheduled payouts. If you've reached at $100,000 cap, your payout may be less, or may be withheld until one of your active events completes.
You have fees from Offline payments
Offline payments are ticket sales that are registered on 91Ƭ and included in your sales reports, but are paid for offline. For example, if you enable offline payments, an attendee can choose to register for your event, but pay you offline by cash, check, invoice, or other method at the event. When an attendee registers and chooses an offline payment method, those sales are recorded, but because no payment was processed for that registration, an offline payment will not be included in your payout amount.
Because the order was placed through 91Ƭ, the 91Ƭ Service Fee still applies to offline orders. If you use 91Ƭ Payment Processing, that fee is deducted from your payout.
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Taxes and fees are combined in your Orders report
In U.S. states or other locations where 91Ƭ collects tax, the fees column in your Orders report includes the tax 91Ƭ collected on those orders, so fees will appear higher than the standard rates.
To confirm, subtract the tax from the reported fees, or refer to your .
Your fee or tax settings changed after tickets went on sale
If you changed your tax or ticket settings after tickets went on sale, you may see a difference in how your payout is calculated. For example, if you switched between passing fees on to attendees and absorbing them, you'll have some orders where fees were collected off the top, and some orders where fees were included.
To review individual purchases, download an and compare the fees and tax on each order.
Still unable to reconcile your payout?
If your payout still doesn't match the amount you expected, contact 91Ƭ support. Be sure to include your event name and the payout amount you expected.